hotel management

Career in Hotel Management

Yashwant Kale Career Guidance Leave a Comment

Although the career is spoken about as hotel management, employment opportunities also abound in clubs, on board ships and cruise liners, in hospitals, tourist lodges, airlines cabin services, etc. This is a career which is regarded as glamorous but which can be one of the most challenging as it calls for dealing with customers who demand nothing but the best. A successful career in hotel management requires an extrovert personality, pleasing behaviour, ability to listen and accept criticism and still have a smile on the face at the end of a long, hard day.

Industry prospects

There were 4,48 million Foreign Tourist Arrivals (FTA) during the period January 2015 – July 2015;
During the period January 2015 to July 2015, foreign exchange revenue spurted by 6.90% to US$ 11,41 billion compared to a figure of US$ 11.06 billion recorded during the corresponding period of the previous year; The sector ranks among the top 15 in attracting foreign direct investment into the country;

Academia

Options after 12th Standard

To be eligible for admission to an undergraduate, diploma or certificate course in hotel management, the student should have passed Higher Secondary Certificate or 10+2 or any equivalent examination with Science and English. Students with 50% or more marks in the aggregate are eligible for admission to undergraduate courses. Students with lower percentages can study for Certificate or Diploma Courses. The duration of the Certificate Courses is between 6 months to 1 year. For the Diploma Courses, the duration is normally 18 months and for undergraduate course it is 3/4 years.

Options after graduation

After successful completion of graduation, the student has the option of pursuing a post graduate diploma course or a Masters in hotel management. The courses offered by government Institutes generally select candidates on the basis of performance in a Common Entrance Test. The test, which is of 2 hours duration, contains sections on General Knowledge, English, General Science and Reasoning. Beside the written test, the process also includes Group Discussion and Personal Interviews. Private institutes conduct their own in-house tests but with a similar pattern to that of the Government Institutes.

Course Content

The student will learn about food and beverages service, hotel accountancy, business communication, front office management, hotel architecture, human resource management, nutrition, principles of general management, and, sales and marketing.

Courses Available

Diplomas
i.Diploma in Hotel Management, Catering and Food Science;
ii.Diploma in Hotel Management;
iii.Diploma in Hotel Management and Ship Catering;
iv.Diploma in Hotel Management and Catering Technology;
v.Diploma in Catering Science and Hotel Management;
vi.Advance Diploma in Hotel Management;
vii.Integrated Diploma in Hotel Management;
viii.Integrated Diploma in Hotel Management and Catering Technology

Bachelor Courses

i.Bachelor of Hotel Management;
ii.B.Sc. (Hotel Management);
iii.B.Sc. (Hotel Management and Catering Technology);
iv.BBA (Tourism and Hotel Management);
v.BBA (Hotel Management);
vi.Bachelor of Hotel Management and Catering Technology)

Post Graduate Diplomas

i.Post Graduate Diploma in Hotel Management and Catering Technology;
ii.Post Graduate Diploma in Hotel Management

Masters Courses

i.M.Sc. (Hotel Management and Catering Technology);
ii.M.Sc. (Hotel Management);
iii.MBA (Tourism and Hotel Management)

Leading institutes and colleges

i.National Council for Hotel Management and Catering Technology, New Delhi;
ii.Welcomegroup Graduate School of Hotel Management, New Delhi, etc.;
iii.The Oberoi Centre for Learning and Development, New Delhi;
iv.Institute of Hotel Management and Catering Technology, New Delhi, etc.;
v.Taj Group’s Indian Institute of Hotel Management, Aurangabad, Maharashtra;
vi.Garden City College, Bengaluru;
vii.Christ College, Bengaluru

Cost of Courses

The cost ranges between Rs.37,500/- per semester for a 6 semester 3 years course to R.3,50,000/- for a three years graduate course depending upon the reputation of the college.
Students of all hotel management institutes that are affiliated to the All India Council for Technical Education (AICTE) are eligible for education loans at concessive rates.

Job profile

Job profiles depend upon the department/post. Housekeeping Department is responsible for hygiene and cleanliness in the hotel. Front Office Department manages the entire front office, reception area and allotment of rooms. The Catering Department is in charge of the kitchen, restaurant, and room service. Conventions Department is responsible for sales and marketing of the rooms available for conducting conferences, seminars, meetings, etc. There are also other generic departments such as human resources, accounts, and engineering and maintenance..

Employment Skills

i.Top drawer communication and inter-personal skills (30%);
ii.Refined behaviour, friendly personality combined with enormous patience (25%);
iii.Willingness to shoulder additional responsibilities and work long hours (20%);
iv.Team spirit (10%);
v.Discipline and dedication (15%)

Prospective Employers

Students who complete career courses in hotel management have a number of employment options – hotels and restaurants, airline catering and cabin services, hospital catering, institutional catering management (corporates, schools, colleges, etc.), tourist lodges, ships, cruise liners, oil rigs, clubs, etc.

Leading Employers

There are a number of well-known hotel chains which offer good prospects for building a career in hotel management – Taj, Oberoi, Le Meridien, Hyatt, Radisson, ITC, ITDC, Holiday Inn, Best Western, Ambassador, Tulip, etc.

Compensation Packages

Students who complete Certificate and Diploma Courses could start their careers with monthly salary ranging between Rs.10,000/- to Rs.15,000/-. Graduate career builders start their employment at monthly salary between Rs.20,000/- to Rs.25,000/-. The compensation package that is offered depends upon the stature of the institute in which the candidate has studied and also upon the standing and reputation of the employer.

Pluses and minuses

Pluses
Reasonably good compensation;
Opportunity to meet well-known public figures;

Minuses
Substantially dependent upon the business and tourist industry and, therefore, subject to recessionary trends;
Long working hours;
Demanding and occasionally rude customers.

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